Support and frequently asked questions
Straightforward answers for teams considering or already using DocuVault.
Users can work through synchronized desktop folders, a web browser, or supported mobile devices. Access remains subject to the policies and permissions configured for your organization.
Browser and synchronized application access can provide remote access without requiring a traditional VPN connection.
Yes. External access can be limited to specific workspaces or files, with controls such as permissions and link expiration applied where appropriate.
Version history and recovery features can help restore earlier copies or reverse accidental changes, subject to the retention settings configured for the service.
The service supports workflows with Microsoft 365, Teams, and Outlook so users can collaborate and share from familiar tools.
The platform includes detection capabilities for suspicious ransomware and malware activity, with administrative visibility and response options. These controls form one part of a layered security approach.
Timing depends on user count, data volume, folder structure, and migration needs. DocuVault reviews those factors and provides a rollout plan before work begins.
An estimate is enough for the initial conversation. We will review current usage, expected growth, and any migration requirements before recommending capacity.
Support can cover onboarding, access questions, sharing and synchronization issues, policy changes, user administration, and recovery guidance.